Facilitation Antipattern: Repetitor

Posted by Doc
Jun 29 2009

RepetitorMotto: It’s worth repeating. It’s worth repeating. It’s worth repeating.
Belief: You’ll only understand if I say it at least three times.
Behavior: Says the same thing repeatedly, frequently in somewhat different words, frequently two, three, or more times.
Characteristics: Articulate, filled with conviction, perhaps lacking confidence


In my last post, this would have sounded like this:

It’s about the subtleties. You know – it’s about the little things. It’s about the stuff that’s not so obvious – the subtleties… the things that others hear in what you say whether you were aware of it or not…

Repetitors are usually articulate. They are able to express themselves. In the positive way, without the unneeded repetitions, a Repetitor would be an Articulate. By repeating themselves, without checking to see whether the listener is understanding, the Repetitor turns a Pattern into an Antipattern.

Dealing with a Repetitor is as simple as a variant on the Facilitation Four-Step: Interrupt, Ask, Redirect, Commit.

Interrupt

“Excuse me, Frank.”

Ask

“Do you mind…”

Redirect

“…if I check in with the others for a moment?”

Commit

“We’ll get right back to what you were saying.”

Action (yes, a 5th step 😉 )

“Sue, just so we’re clear, can you tell us what Frank’s point was?”

In this way, I validate that others have heard Frank, check to make sure that they’ve understood Frank, and break the pattern of repetition.


Related Pattern: Articulate

5 Responses

  1. Twitter Comment


    Steven List: Facilitation Antipattern: Repetitor: Motto: It’s worth repeating. It’s worth repeating. It’s worth .. [link to post]

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  2. […] the subleties and Facilitation Antipattern: Repetitor (Steven ‘Doc’ […]

  3. Twitter Comment


    Steven List: Facilitation Antipattern: Repetitor [link to post] #postrank #programming

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  4. Chris Matts says:

    I’ve always taught a logical approach to this.

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