Great consumer experience

Posted by Doc
Jan 30 2009

I had some shirts that I wanted to have embroidered with my company’s logo (this way, I get to choose my own shirts 😉 ).

There is this couple I’d met at the gym who have their own embroidery business. We’d talked from time to time, but I hadn’t had a need.

This week, I had the need. I called late yesterday, and reached Jim (the couple’s names are Jim and Stacy Sass, the business is Threads Embroidery & More). Honestly, they don’t have the snazziest web site. What they do have is integrity, great customer experience, and living up to their advertising and commitments.

I chatted with Jim, sent him the logo, agreed that I’d bring my shirts by in the morning.

This morning, I dropped off the shirts (Jim wasn’t in at that moment, but someone else was who was professional and personable). A bit later, Jim called, then sent me a PDF to proof. I approved it and told him to go ahead.

About two hours later, my shirts were ready.  They’re perfect.

I get that the machines actually do the embroidery, and that there’s software that drives the whole thing.

What I’m impressed with is that Jim treated me well, behaved professionally, quoted me a very reasonable price, and did the work as promised.

From the time I dropped off the shirts until I had them in my hands was two and a half hours.

If you need embroidery – whether you’re in Austin or not – check out Threads Embroidery & More.

One Response

  1. Gary Sherman says:

    Glad you had a good experience.

    “What I’m impressed with is that Jim treated me well, behaved professionally, quoted me a very reasonable price, and did the work as promised.”

    Although I find it kind of sad that if someone treats you well, behaves professionally, prices their product or service reasonably, and does the work as agreed – that this is regarded as a “Great consumer experience”.

    What a sad state of consumer affairs we have when basically doing the basics becomes a great experience. It shows how bad the state of good business practices have become.

    Again – I’m glad you had a good experience. I’m just so disappointed in the consumer experience as a whole, and as what we as consumers have come to value as a great experience.

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